Product Support. SKU SR Extend the range of your wireless network Browse the selections below to view support materials and troubleshooting tips. Based Support. Skip to the end of the images gallery. Skip to the beginning of the images gallery.
Troubleshooting The tips in this guide are listed in order of relevance. Try solution a before trying solution b , etc. Make sure your computer is connected to the Smart Repeater using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the Smart Repeater is on.
Make sure your computer is NOT connected to any wireless networks. If it is, disconnect and try again. Try to use a different web browser. We recommend the Google Chrome web browser.
Try to open your web browser to the default IP address by putting this number into your web browser instead: Try again. Reset your Smart Repeater to default settings by holding the Reset Button located on the back panel for ten 10 seconds and try again.
I cannot connect to my Home Network. I received an Error when running the Smart Setup Wizard. Your Home Network may be secured. Double check that you have the correct security key to connect to the Home Network. Your Smart Repeater may be located too far from your Home Network.
Run through the Setup Wizard again. If it does not, move the Smart Repeater closer to your Home Network and try again. The Smart Repeater may be out of range. The Home Network may be a dual band wireless router. The Smart Repeater supports If your Home Network uses a dual-band router, it will not work with the Smart Repeater. The connection to your Home Network has been dropped. This can be caused by several events to your home wireless connection.
Check to see that your home wireless router settings have not changed. A power outage can cause a change in the channel of your router. To solve this simply run the Smart Setup Wizard again from the web menu and reconfigure your Home Network connection. You can also set a static channel number on your router to prevent this from happening again in the future. If you cannot access the setup menu, check to see that your Smart Repeater is still on.
Reboot the Smart Repeater by unplugging the power adapter and plugging it back in. Check to see if your connection has been reestablished by viewing a website. Check to see that your home wireless router is still on. If it has been turned off please turn it back on. The Smart Repeater should automatically reconnect to your Home Network within 10 minutes.
I have a dual-band router and I cannot repeat it. Log into the Web Menu for your dual-band wireless router and adjust the wireless settings. Change the wireless band to 2. Disable the 5GHz wireless band. I cannot find any wireless networks Home Networks to repeat. The antenna on your Smart Repeater may be loose. Tighten the antenna connection and try again. The wireless Home Network may not be a compatible wireless network The Home Network itself may not have Internet access.
Check to see that you have internet access by connecting directly to the Home Network first. If you are able to go online then this is not a problem. Try to reboot the Smart Repeater and then accessing a website. If that fails, then reboot the Home Router to see if that fixes it.
I can no longer connect to the Smart Repeater wirelessly. I have a dual-band router and I cannot repeat it. Log into the Web Menu for your dual-band wireless router and adjust the wireless settings. Change the wireless band to 2. Disable the 5GHz wireless band. I cannot find any wireless networks Home Networks to repeat.
The antenna on your Range Extender may be loose. Tighten the antenna connection and try again. The wireless Home Network may not be a compatible wireless network The Home Network itself may not have Internet access.
Check to see that you have internet access by connecting directly to the Home Network first. If you are able to go online then this is not a problem. If you cannot go online, then the Home Network's Internet connection must first be resolved. Try to reboot the Range Extender and then accessing a website. If that fails, then reboot the Home Router to see if that fixes it. I can no longer connect to the Range Extender wirelessly. Power on and off the Range Extender and try again.
The connection to the Home Network may be down. Use an Ethernet cable and connect directly to the Range Extender. After you have successfully reset the Home Network connection, try connecting wirelessly again.
Check that your wireless adapter supports WPA2 wireless security. If it does not then you will need to change the wireless security on the Range Extender. Select the Extended Network from the drop down menu and either disable security or downgrade the security to WEP.
Try connecting again. I can no longer access the Web Menu or the Range Extender no longer responds. If you are advanced in networking troubleshooting, log onto your home router's web interface. Once you have it, connect to the Range Extender using an Ethernet cable.
Open your web browser and enter the IP address into the address bar. To reset the Range Extender back to default settings, push the Reset Button on the back panel down for five 5 to ten 10 seconds then let go.
The connection to the Home Network seems slow. File transfers take a long time to transfer. You may be too far away from your Home Network. The closer the Range Extender is to your Home Network, the better its connection will be. The Range Extender must have a strong signal in order to repeat the signal with fast speeds and further range.
Move the Range Extender closer to your Home Network and try again. Files transferred through the Internet are limited by your ISP speed and the data download speeds from the website that you are downloading from. Your computer may be using an older Wi-Fi adapter with lower speed limits The range from the Range Extender seems low. Avoid setting up your Range Extender in areas with high interference, such as, near fridges, microwaves, metallic objects and low surfaces.
Install the Range Extender in a higher location if possible. Check the connections of the Antennas to the Range Extender.
Tighten them if necessary. Adjust the Antennas of the Range Extender in different angles. My Wireless Access Schedule is being erratic and not working at the correct times. Push button configuration does not detect the connection. The Range Extender supports WPS connections, however, some companies may use proprietary code for their own push button configurations. Try connecting using the Windows wireless utility or Mac wireless utility instead. Rev 1.
English Spanish French. Rated 5 out of 5 by TomG3 from The device I wanted and thought no one made! The main Wi-Fi router is at one end of the house and the devices I want to stream audio from are in the other end.
They were not getting the strong reliable signals they needed for good internet connectivity. The SRN provided the link that gave me The fact that I was given the unit by someone who could not make it work is nice too. Rated 1 out of 5 by Repeater from Unreliable Fed up with this. Date published: Rated 1 out of 5 by no nickname from Wishing Well Adventure Bought this item a year ago and has not worked since Date published:
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